Back
The Company -Pinewoods Technology Services FZE under the Trading Name -https://www.Selfdrive.com.tr will be officially Interpreted / titled as Selfdrive.com.tr/Selfdrive for this agreement as deemed fit for the context. This instrument is a contract and governs the legal relationship between Selfdrive.com.tr and the Hirer/Renter/Driver / Renter.
Selfdrive Mobility operates as an aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are associated with their respective legal entities.
Definitions
a)Booking/Reservation: Whenever a Hirer/Renter/Driver follows a procedure as laid down on the website/PWA/Mobile Application (iOS & Android) and by agreeing to the terms and conditions therein appearing, he is said to have made a valid booking/reservation of the service provided by the selfdrive.com.tr
b) "Hirer/Renter/Driver/Renter/Driver" shall mean and include any Person who takes a vehicle from Selfdrive.com.tr on rent for self-driving and is bound by these terms and conditions mentioned, all relevant current legislation and any future legislation as becomes applicable
c) "Person" means any individual, company, partnership, trust, sole proprietorship or association or body of persons, whether incorporated or not.
d) "Rental" shall mean the entire course of taking/using a vehicle from Selfdrive.com.tr on rent and shall include without limitation the entire period between the date shown on rental agreement/form or handing over the vehicle's key to Hirer/Renter/Driver whichever is earlier and returning, by Hirer/Renter/Driver the vehicle in good condition as received along with all its parts, accessories and other property given to the Hirer/Renter/Driver, and continues till the full and final payment by the Hirer/Renter/Driver.
e) "Rental Agreement" shall mean the agreement and associated items that details the details of the hire of the Vehicle, including, but not limited to, the driver(s)times of rental and associated locations/addresses.
f) "Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents supplied by Selfdrive.com.tr & its partners.
g) "Additional Driver" means any driver other than you who is authorized by Selfdrive.com.tr or its affiliate partners to driver the vehicle in accordance with the below terms& conditions.
1. Insurance
Basic Comprehensive insurance will be provided as part of the rental. The Hirer/Renter/Driver is liable for the Insurance Excess of TRY 50 to TRY 1500 - varies per car category - Excess amount for Small TRY 75 - 150, Sedans TRY 150 - 500, SUV TRY 500 - 1000, Luxury Cars will have min Excess of TRY 1500 is applicable against every claims resulting from each and every accident including (hit-and-run) reporting the Hirer/Renter/Driver at fault (as evidenced by a Police report).Hirer/Renter/Driver is responsible to pay the insurance excess plus the applicable the service charge in case of a claim being registered when the Hirer/Renter/Driver is at fault.In the event that an insurance policy is provided as part of the rental, then the amount of insurance excess may be able to be reduced by buying the super collision damage waiver (SCDW) or the SD Protect Cover* if its applicable offered by Selfdrive.com.tr & its partners. It is the Hirer/Renter/Driver's responsibility to arrange this.
No insurance advice or guidance will be given or deemed to have been given by Selfdrive.com.tr or its partners.
2. Kilometers Driven
Kilometersmay be limited on all types of rentals (Daily, Weekly, Monthly, Subscription and Microlease).It may be possible that unlimited mileage may be offered on selected Rentals(subject to approval), or it may be the case that additional KMScan be driven, at a cost perKM, which would vary by vehicle's group and category. It is the Hirer/Renter/Driver's responsibility to ensure they are fully aware and comply with any and all mileage limits and they agree that any additional mileage charges will be charged to the credit/debit card on file.
3. Maintenance
Unless otherwise detailed, maintenance will be included in all rentals. It is the Driver's responsibility to ensure that all vehicle servicing and maintenance requirements are complied with and that all regular vehicle checks (such as checking coolant and oil levels as well as tyre pressures) are all completed as detailed in the Highway Code. In the event that this is not complied with, any resultant damage will be chargeable.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size to the hired one as possible, will be provided at no extra cost if the service duration is more than 24 hours.
5. Accidents
a) In the event of any damage or accident to the car, the Police must be called before the vehicle is moved and a Police report with reference number must be obtained. Should these documents failed to be obtained, then the Hirer/Renter/Driver is responsible for all damages incurred. The obtaining of these documents will be the responsibility of the Hirer/Renter/Driver. Under no circumstance should the Hirer/Renter/Driver/ Renter/Driver arrange for the vehicle to be repaired themselves.
b) Details of all the names and parties involved in the accidents including wherever possible any witnessesmust be shared with Selfdrive.com.tr and its partners.
6. Traffic Violations & Fines
a) All costs incurred as a result of traffic fines or other penalties (imposed by the Police or any other authorities) taking place during the Rental usage will be Hirer/Renter/Driver's responsibility and would be recovered accordingly.
b) There will be a 10% additional service charge on top of traffic fines or other penalty charges.
c) By accepting the Terms & Conditions in the PWA, Android, iOS App or Website while making the Booking/Reservation you agree to pay the relevant administration charges, fees, theft & damage charges, toll charges, parking, traffic or any other fines or charges wherever applicable.
7. Fuel
a) Only the fuel as required for the Vehicle is to be used. In the event of misfuelling, the Hirer/Renter/Driver agrees to cover all charges for correction, including any applicable additional service charges as well as any damage costs.
b) A 20% service charge is added to any refuelling cost
8. Vehicle Condition & Tinting Glass
a) The Hirer/Renter/Driver must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may be applied.
b) Tinting of the Vehicle's window/lighting glass is strictly not permitted.Aservice charge of Min TRY 300will be imposed in the case that this is found to have occurred and the Hirer/Renter/Driver agrees to be responsible for the same. The Driver will be responsible for any legal proceedings that may occur as a result of tinting.
9. Vehicle Check-in
The Hirer/Renter/Driver must inform Selfdrive.com.tr or its partners, before hiring, of his intention to return the vehicle to an alternative location/premises and there may be a charge for this facility ("One Way").The Hirer/Renter/Driver must also define the dates and times of the Rental otherwise excess charges will apply. In the event that a One Way event occurs and was not pre-arranged, Selfdrive.com.tr reserves the right to pass on all additional charges received as a result, plus an additional service charge. When theVehicle is off-hired, the cost of any un-reported damage/s as well as damages with no Police report(s) or Police reference number(s), will be fully charged to Hirer/Renter/Driver's account.
10. Driving License
The renter and all approved drivers must be in possession of a full, valid driving licence for at least 1 years and present it together with an identity card or passport while receiving delivery of the vehicle. Furthermore, the following conditions apply depending on the
Issuing country of the driving license. Valid driving license of all EU countries are accepted.
All other licenses:
Driving Licences printed with non-Roman Alphabet (Arabic, Japanese, and Cyrillic) must be accompanied by a valid International Driving Permit.Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.
If customers have been in Turkey for longer than six months, they need a driving license from Turkey to rent a car. Therefore, customers need to present the entry stamp in the passport to rent a car. For citizens from Turkey and foreign customers who stay in Turkeyfor more than six months, a credit assessment is carried out(If Required).
11. Payment & Deposit
Payment terms are non negotiable and the payment will be processed before the vehicle checkout using the credit card or debit card provided by the Hirer/Renter/Driver. Rental charges and the security deposit (if applicable) will be processed on the card used in order to confirm the rental Reservation. Failure ofany payments will result in the Reservation not being confirmed and no vehicle will be provided.
NOTE: The Renter needs to be the credit/debitcard Holder andmust be present at the time the Vehicle is providedin order to sign the agreement. In the event the card holder policy is not fulfilled the Reservation will be cancelled and a 10% Admin Charge will be applicable and the remaining amount will be refunded. A deposit as detailed and which varies by vehicle category, will be taken on the credit/debit card to cover possible traffic fines, minor damage to vehicle("Rental Deposit"). In the event that the rental Deposit does not cover any applicable additional charges, the balance will be billed to the Hirer/Renter/Driver's account).The Rental Deposit will be automatically released in 30 working days after the date on which the vehicle is returned in its original, as long as no traffic offenses orfines are received. (Selfdrive.com.tr or its associate partners is not responsible for any difference between theamount blocked & the amount released resulting from the fluctuation of foreign exchange rates and other possible banking charges).
After a successful Booking, an E-ticket will be issued as Payment Confirmation. Selfdrive.com.tr or its associate partners will not be held responsible for the non-receipt of communications due to any typographical mistake or any other external factors.
Late Payment Charges: In the event of payments not received for extension of a reservation, late payment charges of a minimum of TRY 50 per month on all the late invoiced months will be applicable.
The Renter/Driver must provide the credit/debit card used for the booking as a proof of their identity to ensure that the vehicle is provided to the person who has made the booking.
12. IMPORTANT - EXTENSION of Reservation.
The Hirer hereby authorizes selfdrive and its affiliate partners to seize and/or take steps to seize and/or authorize another to sieze the subject matter rented and/or perform any act that is necessary to retrieve the subject matter and thereafter repossess the subject matter by gaining full physical custody and control of the rented subject matter, upon the hirer commits and/or alleged to have committed an act, which was not subsequently rectified within the time period as notified by the selfdrive or its affiliate partners, that repudiates the contract between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive or its affiliate partners have the full authority to accept the delivery of the subject matter rented and the hirer irrevocably agrees to hand over peaceful custody of such subject matter to the representative(s) of selfdrive or its affiliate partners upon a legitimate representation is made to that effect.
In the case that anextension of the rental is not made within 3 days of the expiry of the car rental agreement or return date, Selfdrive.com.tr reserves the right to auto extend your current car rental agreement as per the original Billing Cycle -(Daily | Weekly | Monthly). In the event of monthly billing cycle an auto extension will be made for a minimum of 30 days. The extension will be processedat the rate applicable on the website/PWA/Mobile Application (iOS & Android) plusthe applicable late payment and will be processed to the card on file. No claims thereafter will be accepted and or Refunds will not be processed in the event that the Vehicle is returned prior to the date the hire is extended to.
13. IMPORTANT - OFFERS
All offers are limited to only the initial Reservation period and will not be applicable on extension of the reservation. Offers are limited to vehicle models by time and duration. Selfdrive.com.tr reserves the right to close the offer period or close the complete offer without any prior notice. All Extension will be shifted to the new rates after the offer ends. Subjected to prior information and confirmation from Selfdrive.com.tr under Micro Lease *(Advance EMI Plan).
For any voucher/discount bookings, the original valid voucher together with a valid card (Credit/Debit) for any additional charges such asRentalDeposit, additional services (SCDW, Delivery & Collection etc.) must be presented. Any vouchers issued by Selfdrive.com.tr are non-redeemable as cash or cannot be refunded as cash. Rental agreement/contracts offered with special discounted rates/seasonal discounts due to exceptional market situations will be offered a revised rate as and when the prices are revised by our partners and subsequent extensions will be extended as per the new price irrespective of the contract duration or the extension commitments.

Downpayment Offer :

a) Downpayment processed towards any car under this offer is Non-Refundable

b) No Refund for Early return or cancellation of the booking processed under the downpayment offer

c) Downpayment offer cannot be combined with any other offers (Coupon Code, Tactical Sale offers, Card offers etc.)

d) All other terms and conditions will follow the standard rental terms.

e) Offer is subject to availability and selfdrive reserves the right to terminate this offer without any prior notice or information

14. Delivery / Collection of Vehicle
a) Delivery/Collection of vehicles is chargeable and subject to a minimum charge* each way*(Based on the location of the delivery and pick up).
b) Selfdrive.com.tr or its affiliate partners will not be responsible for any delay in delivery/collection due to unforeseen circumstances which includes traffic, weather conditions etc.
15. Airport Surcharge
All Airport Parking charges needs to be paid by the renter. Should the payment be made by Selfdrive.com.tr , an additional TRY 25 will be charged as a surcharge in addition to the airport parking charges.
16. Breakdown Service
All vehicles will be provided with 24 hours breakdown service. Hirer/Renter/Drivers have to contact our fleet controller and follow instructions to receive assistance. Please note that tyres, glass and accidents will not be covered by the breakdown service.
17. Additional Charges
Additional charges shall be made to the Hirer/Renter/Driver for tolls (if applicable) at the actual values plus a service charge* per crossing. Additional charges will also be applicable for extra items as requested, including but not limited to sat nav/GPS systems, tracker systems, child/baby seats, or any other additional requirements of Hirer/Renter/Driver and as per the Law.
18. Driving Outside the Permitted Zone & Driving Restrictions
a) Vehicles are not permitted to be used for safari/fun-drive/racing/off-roading/advertising. The Hirer/Renter/Driver will be held liable to pay all damages, necessary repairs & towing charges in the event of failure to adhere with the same.
b) Vehicles may be used only withing the permitted region and the Hirer/Renter/Driver commits that the Vehicle will not to be taken outside the permissible region of access.
19. Usage of Vehicles
The Hirer/Renter/Driver commits and agrees that nobody will drive the Vehicle unless they have been authorised by selfdrive.com.tr.
The Hirer/Renter/Driver undertakes that neither they nor any of the listed additional drivers will use the vehicle in, pushing, pulling or towing objects, racing,fun drives, rough/offroading orsafaris, teachingdriving or renting the Vehicle without selfdrive.com.tr 's permission. Hirer/Renter/Drivers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues.
20. Age Limits
Use of the website/PWA/Mobile Application (iOS & Android) and any services provided bySelfdrive.com.tr is available only to persons who are above the age of 23 years and a maximum age of 65years and must be able to form a legally binding contract under the local Law. If you are a minor i.e. under the age of majority specified by Law of the Land, you may use https://www.Selfdrive.com.tr only through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the website/PWA/Mobile Application (iOS & Android).
21. Contract - Commercial Terms & Conditions
a) All the commercial terms will be as per the agreed terms with Selfdrive.com.tr which will prevail over all the other agreements/contracts/terms etc
b) Selfdrive.com.tr or its partners reserve the right to terminate the rental contract/agreement for reasonsincluding but not limited to any of the below with no liability shared or assumed:
a) Non-recovery of anypayments - rental ornon-rental (traffic fines, security deposit, damage claim etc.)
b) Non-compliance with these Terms and Conditions or those of selfdrive.com.tr 's partners
c) Unauthorised usage of the vehicle
d) The breaking of any laws
22. Compensation
In the event of a request for any request for compensation, the outcome will be at the sole discretion of Selfdrive.com.tr and its partners. Selfdrive and/or its partners will offer any compensation in a situation that they deem fit and each situation will be assessedindividually and with the proper documentation(circumstantial or objective) and the details of any compensation, if any, will be referred back to the renter in 7 working days. The extent of the compensation if approved will be to the maximum extent of 1 day rental or TRY 10 whichever is lower.
23. Additional Driver
Any request to add an additional driver to the rental agreement/contract is subject to approval bySelfdrive.com.tr or its partner(s). When making the request, the complete details of the additional driver with all relevant documents has to be provided in order to check eligibility. Where selfdrive.com.tr or its partner(s) has agreed/approved the additional driver, the required fees as specified in the PWA/Website/Mobile App (or) as notified at the time of request has to be paid for the activation/inclusion of the additional driver. There will be no partial inclusion of the additional driver to the rental contract, i.e. the additional driver fee will be for the complete duration as per the original rental contract/agreement.
24. Vehicle Condition and Return
Renter/Driver/Hirer/Renter/Drivers must inspect the vehicle thoroughly when receiving it and when returning it. Renter/Driver/Hirer/Renter/Drivers are required to take sufficient photos or notes of any damage or otherwise regarding the condition of the car when it was first received, and to do the same on returning it, in case these are required for any future reference. In the case of any claim by Selfdrive.com.tr or its partners, if insufficient evidence or proof is provided by the Hirer/Renter/Driver to dispute the claim, Selfdrive.com.tr reserves the right to charge the card on file for the damage claim and no refunds/compensations will be awarded for the same.
Renter/Hirer/Renter/Driver/Drivers should take all reasonable efforts to return the vehicle to our partner's location during their operating hours and should handover the vehicle personally. In the case of vehicle abandonment or the Vehicle being left unattended at the end of the rental, any damage or any charges claimed by the partner will be processed on the card on file and no compensation/refund request will be accepted unlessthe damage is caused by the negligence of us or one of our employees, subject to proper evidence is being provided to dispute the claim.
if the collection was opted by the renter/Hirer/Renter/Driver/driver, the vehicle must be parked in a suitable place to allow collection without any imposition of any fines or penalties until such time as it is collected.
25. Right of Refusal
Selfdrive.com.tr and its partners reserve the right to refuse hire for any reason
We will accept following currency towards payment: GBP (TRY ) only.
We expressly state that we do not trade with or provide services in/to OFAC and sanctioned countries.
The Hirer/Renter/Driver must maintain a copy of transaction records and other relevant policies and rules.
Disclaimers
The information contained in this website/PWA/Mobile Application (iOS & Android) is for general information purposes only. This website/PWA/Mobile Application(iOS & Android), the site materials, and any product or service obtained through or in connection with this website/PWA/Mobile Application(iOS & Android) is provided by Selfdrive.com.tr and while we endeavour to keep the information up to date and correct, it is on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website/PWA/Mobile Application(iOS & Android) or the information, products, services, or related graphics contained on the website/PWA/Mobile Application(iOS & Android) for any purpose, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our partners, affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of title, merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damages, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website/PWA/Mobile Application (iOS & Android). Through thiswebsite/PWA/Mobile Application (iOS & Android) you are able to link to other websites/PWA/Mobile Applications (iOS & Android) which are not under the control of selfdrive.com.tr . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website/PWA/Mobile Application (iOS & Android) up and running smoothly. However, we and our partners, affiliates, licensees, suppliers, and agents do not warrant that your use of this website/PWA/Mobile Application(iOS & Android) or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website/PWA/Mobile Application(iOS & Android) (or the server(s) on which it is hosted) or related software is free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website/PWA/Mobile Application (iOS & Android), and all charges related thereto. No opinion, advice, or statement of us or our partners, affiliates, licensees, suppliers, agents, or visitors, whether made on this website/PWA/Mobile Application (iOS & Android), in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. Your use of this website/PWA/Mobile Application (iOS & Android) is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance with the Terms & Conditions of Selfdrive which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information) related to you with third parties or service providers to execute the services, including payments/details for the period of the service that you have opted with Selfdrive in the operational domicile
Conflicts
In the event a conflict arises between any information posted on this website/PWA/Mobile Application(iOS & Android), this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website/PWA/Mobile Application(iOS & Android), and this Agreement will prevail over information posted on this website/PWA/Mobile Application(iOS & Android).
Limitation of Liability
As a condition of your use of this website/PWA/Mobile Application(iOS & Android), you agree that neither we, nor any of our partners, affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you, anyone claiming for/through/under you or in trust/as fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other damages under any contract, negligence, strict liability, or other theory/law, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or indirectly from or otherwise arising in connection with :
The use of this website/PWA/Mobile Application(iOS & Android), including, but not limited to, damages resulting or arising from your reliance on this website/PWA/Mobile Application(iOS & Android) or any information or materials found on this website/PWA/Mobile Application(iOS & Android) or hyperlinked from this website/PWA/Mobile Application(iOS & Android), or the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this website/PWA/Mobile Application(iOS&Android).or
Government restriction, strikes, war, civil commotion, terrorist activities, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting either your access to or use of this website/PWA/Mobile Application(iOS & Android) or site materials or our ability to provide products or services in connection with, or reserved or ordered through, this website/PWA/Mobile Application(iOS & Android); or
Loss of security of information you have provided in connection with your use of this website/PWA/Mobile Application (iOS & Android), or interception of any such information by unauthorised third parties.
Your sole remedy for dissatisfaction with this website/PWA/Mobile Application (iOS & Android) and/or site materials contained within this website/PWA/Mobile Application (iOS & Android) is to stop using/choosing not to start using at all this website/PWA/Mobile Application (iOS & Android) and/or site materials, as applicable. Your use of thiswebsite/PWA/Mobile Application (iOS & Android) will be presumed and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained. United Arab Emirates is our country of domicile.
Any dispute or claim arising out of or in connection with this website/PWA/Mobile Application (iOS & Android) shall be governed and construed in accordance with the laws of United Arab Emirates.
If you use this website/PWA/Mobile Application (iOS & Android), you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.
We accept payments online using visa and Mastercard credit/debit card in Euro (EUR) only. Payment using any other currency must be agreed in advance, at selfdrive.com.tr 's sole discretion.
Cancellation Policy

  • a. Selfdrive.com.tr allows you to cancel a prepaid reservation Online by the 'Modify/Cancel' reservation page By calling the Helpdesk.

  • b. A full refund of the prepaid reservation will be made If the cancellation is made within 7 days of the original booking Date and Reporting time; Less an administrative fee of € 200 + the Payment processing charges as per applicable. Flat 10% Cancelation charge will be applicable incase the client is unable to provide the needed documents, Credit card copy, Security Deposit via credit card or any other details that would needed by the car rental company which leads to booking Cancelation.

  • c. Refunds will be done only through the original mode of payment. It will take up to 45 days for the refund transfer to be completed. Disclosure to our service providers and agents If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.

    Shows/Lost Rentals: Prepaid Reservations (Pay Online)

    • If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as full rental amount.
    • No Show : If no communication has received for the renters end in12hrs about any change in the reservation 100% rental will be charged.
    • We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick Up Date at SelfDrive.com.tr Prepaid Accounting Department, info@selfdrive.com.tr requesting repayment and enclosing a copy of your Reservation Confirmation.

    Early Return

    • 1. Rental Refund is not applicable incase of an early return on the cars as per the agrement / contract pre paid.

      2. Refund of downpayment is not applicable incase of early return of the the car has been under the subscription offer.

      3. Incase of car is under the long or short rental / lease / subscription offer and is early returned a base 1 month regular rate will be applicable for the used duration and the rates difference will be charged.

      Lease Pro :

      All Cars Exclusively registered under Lease Pro will have the following early return penalty.

      a) Early Returned in the 1st Year – 3 months rental as penalty.

      b) Early Returned in the 2nd Year – 2 months rental penalty.

      c) Early Returned in the 3rd Year – 1 months rental penalty.

      .

    Late Return Charge

    • We reserve the right to make a Late Return Charge of min € 50.00 to max € 1000.00 or a min of 1 day rental + € 250 admin fees will be charged to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.
    • This charge is not applicable, if you verify that you are not responsible for the damage, no damage has occurred or the actual damage is less than the specified charge.

    Refund

    • All refund claims need to be processed via pre approval from the company.
    • All the details ie. E-ticket, reservation Copy etc for the refund needs to be mailed to accounts@selfdrive.com.tr
    • All refunds will be processed to clients / Person who made the reservation credit card only.
    • All Claims and refund request needs to be processed with 60days from the date of reservation or payments made.
    • All deposit refunds will be processed with in 30 business working days and upon receiving total clearence from RTA inregards to any trafic fines or Salik charges .It will take up to 45 days for the refund transfer to be completed.

Let's keep in touch